Service Desk Analyst with German


EU citizenship / Work Permit required

Prague, Czech republic

JOB ID JOB TITLE LOCATION FULL/PART TIME EXPERIENCE
148 Service Desk Analyst with German PRAGUE FULL TIME 1+ year

 

If you have experience in the field of IT support within a helpdesk/service desk environment, and would like to join one of Denmark’s leading consultancies in IT development, implementation and operations, we have the offer for you.

RESPONSIBILITIES

  • handle incoming incidents and requests from employees working for our customers (from logon problems to functional support to business units)
  • Your analytical skills will be highly valued since we tend to be confronted with complex customer problems.
  • You strive to provide the best service and have a strong wish to improve and develop your personal and professional skills.

REQUIREMENTS

  • Good understanding in troubleshooting all aspects of computer set-up, software installation, MS Windows and MS Office – experienced at least 1 year in a similar position
  • Handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets or smartphones
  • Focus of quality and results you are constantly pursuing and achieving personal and work-related goals
  • Excellent customer service skills and ability to deal with customers in a professional manner
  • Good time management and prioritization skills, have a high energy level and a drive for support
  • You will improve your communication and analytical skills, which will be needed since you will be sometimes solving quite complex problems with different types of customers.
  • Speaking and writing skills in English and German are essential at a minimum of B2 level

BENEFITS

  • The friendly and dynamic work environment
  • Educational courses & training
  • Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.
  • Holidays 5 weeks
  • Sick days
  • Notebook, Cell phone
  • Meal vouchers
  • MultiSport card
  • Cafeteria
  • Flexible start/end of working hours
  • Occasional work from home
  • Foreign business trips
  • Language courses of Czech for foreigners
  • Fresh fruit and tea/coffee in the office
  • Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)

Please send your CV in English at info@Itselecta.com with the subject: JOBID148 AND:

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