Service Desk Analyst with Danish


no previous IT experience required

Prague, Czech republic

JOB ID JOB TITLE LOCATION FULL/PART TIME EXPERIENCE
149 Service Desk Analyst with Danish PRAGUE FULL TIME not required

 

We are looking for both junior candidates (no previous IT experience required) and specialists with IT Service Desk experience.

RESPONSIBILITIES

  • You will handle incoming incidents and requests from employees working for our customers. These requests for assistance are ranging from end user logon problems to functional support to business units.
  • Your analytical skills will be highly valued since we tend to be confronted with complex customer problems.
  • If you are outgoing and working well in a team you will share your professional knowledge and experience with co-workers.
  • You strive to provide the best service and have a strong wish to improve and develop your personal and professional skills.

REQUIREMENTS

Expectations for a Junior Service Desk Analyst
  • As a member of an IT support team you have or are willing to have a good understanding of the IT environment and troubleshooting. We do not expect you to have any previous experience in supporting IT, as we will train you on the job.
  • Being focused on quality and results you are constantly pursuing and achieving personal and work-related goals. You have excellent customer service skills and ability to deal with customers in a professional manner. Besides good time management and prioritization skills you multitask effectively, have a high energy level and a drive for support.
  • You will improve your communication and analytical skills, which will be needed since you will be sometimes solving quite complex problems with different types of customers.
  • Speaking and writing skills in English and Danish are essential at a minimum of B2 level.
Expectations for a Senior SERVIce Desk Analyst

Good understanding in troubleshooting all aspects of computer set-up, software installation, MS Windows and MS Office – experienced at least 1 year in a similar position

  • Handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets or smartphones
  • Focus of quality and results you are constantly pursuing and achieving personal and work-related goals
  • Excellent customer service skills and ability to deal with customers in a professional manner
  • Good time management and prioritization skills, have a high energy level and a drive for support
  • You will improve your communication and analytical skills, which will be needed since you will be sometimes solving quite complex problems with different types of customers.
  • Speaking and writing skills in English and Danish are essential at a minimum of B2 level

BENEFITS

  • The friendly and dynamic work environment
  • Educational courses & training
  • Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.
  • Holidays 5 weeks
  • Sick days
  • Notebook, Cell phone
  • Meal vouchers
  • MultiSport card
  • Cafeteria
  • Flexible start/end of working hours
  • Occasional work from home
  • Foreign business trips
  • Language courses of Czech for foreigners
  • Fresh fruit and tea/coffee in the office
  • Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)

Please send your CV in English at info@Itselecta.com with the subject: JOBID149 AND:

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