Service Desk Analyst with Danish


no previous IT experience required

Prague, Czech republic

JOB IDJOB TITLELOCATIONFULL/PART TIMEEXPERIENCE
149Service Desk Analyst with DanishPRAGUEFULL TIMEnot required

 

We are looking for both junior candidates (no previous IT experience required) and specialists with IT Service Desk experience.

RESPONSIBILITIES

  • You will handle incoming incidents and requests from employees working for our customers. These requests for assistance are ranging from end user logon problems to functional support to business units.
  • Your analytical skills will be highly valued since we tend to be confronted with complex customer problems.
  • If you are outgoing and working well in a team you will share your professional knowledge and experience with co-workers.
  • You strive to provide the best service and have a strong wish to improve and develop your personal and professional skills.

REQUIREMENTS

Expectations for a Junior Service Desk Analyst
  • As a member of an IT support team you have or are willing to have a good understanding of the IT environment and troubleshooting. We do not expect you to have any previous experience in supporting IT, as we will train you on the job.
  • Being focused on quality and results you are constantly pursuing and achieving personal and work-related goals. You have excellent customer service skills and ability to deal with customers in a professional manner. Besides good time management and prioritization skills you multitask effectively, have a high energy level and a drive for support.
  • You will improve your communication and analytical skills, which will be needed since you will be sometimes solving quite complex problems with different types of customers.
  • Speaking and writing skills in English and Danish are essential at a minimum of B2 level.
Expectations for a Senior SERVIce Desk Analyst

Good understanding in troubleshooting all aspects of computer set-up, software installation, MS Windows and MS Office – experienced at least 1 year in a similar position

  • Handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets or smartphones
  • Focus of quality and results you are constantly pursuing and achieving personal and work-related goals
  • Excellent customer service skills and ability to deal with customers in a professional manner
  • Good time management and prioritization skills, have a high energy level and a drive for support
  • You will improve your communication and analytical skills, which will be needed since you will be sometimes solving quite complex problems with different types of customers.
  • Speaking and writing skills in English and Danish are essential at a minimum of B2 level

BENEFITS

  • The friendly and dynamic work environment
  • Educational courses & training
  • Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.
  • Holidays 5 weeks
  • Sick days
  • Notebook, Cell phone
  • Meal vouchers
  • MultiSport card
  • Cafeteria
  • Flexible start/end of working hours
  • Occasional work from home
  • Foreign business trips
  • Language courses of Czech for foreigners
  • Fresh fruit and tea/coffee in the office
  • Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)

Please send your CV in English at info@Itselecta.com with the subject: JOBID149 AND:

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