Senior Customer Support Operations


previous experience required

Krakow

JOB IDJOB TITLELOCATIONFULL/PART TIMELanguages
446Senior Customer Support OperationsKrakow, PolandFULL TIMEEnglish + German

 

Our client is an international company partnering with game-changer clients and emerging players across several industries. For their office in Krakow, they are now looking to hire a:

Senior Customer Support Operations

Responsibilities:

  • Manage large amounts of incoming call, email and chat queries
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer
  • Follow communication procedures, guidelines and policies
  • Provide accurate, valid and complete information
  • Meet team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives
  • Keep records of customer interactions, process customer accounts and file documents

 

Requirements:

  • Campaign Management, Google Sheets/MS Excel, High level Verbal and Written Communication skills, Customer Support, Customer Service
  • Strong customer support experience in the advertising domain
  • Customer orientation and ability to adapt
  • Track record of over-achieving ticket handling quota
  • Strong level of English language both written and verbal
  • Familiarity with CRM(SFDC) systems
  • Excellent communication and presentation skills

Benefits:

  • Permanent employment contract
  • Private medical insurance
  • Sim card + phone
  • Multisport card

 

If interested please send your cv at info@itselecta.com with the job reference JOBID: 446 in the title AND:

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