Our client is an international company partnering with game-changer clients and emerging players across several industries. For their office in Krakow, they are now looking to hire a:

Senior Customer Support Operations

Responsibilities:

• Manage large amounts of incoming call, email and chat queries
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer
• Follow communication procedures, guidelines and policies
• Provide accurate, valid and complete information
• Meet team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives
• Keep records of customer interactions, process customer accounts and file documents

Requirements:

• Campaign Management, Google Sheets/MS Excel, High level Verbal and Written Communication skills, Customer Support, Customer Service
• Strong customer support experience in the advertising domain
• Customer orientation and ability to adapt
• Track record of over-achieving ticket handling quota
• Strong level of English language both written and verbal
• Familiarity with CRM(SFDC) systems
• Excellent communication and presentation skills

Benefits:

• Permanent employment contract
• Private medical insurance
• Sim card + phone
• Multisport card

If interested please send your cv at info@itselecta.com with the job reference JOBID: 446 in the title AND:

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