Our client is an international company partnering with game-changer clients and emerging players across several industries. For their office in Krakow, they are now looking to hire an:

SENIOR CUSTOMER SUPPORT OPERATIONS with German

• Experience in the advertising domain
• Track record of over-achieving ticket handling quota
• Excellent command over written and spoken language
• Excellent email communication skills
• Familiarity with CRM(SFDC) systems and practices
• Customer orientation

Roles and Responsibilities:

• Manage incoming call, email and chat queries
• Develop a positive customer relationship/experience
• Identify and assess customers’ needs to achieve satisfaction
• Build relationships and trust with customer accounts
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions; follow up to ensure resolution
• Keep records of customer interactions
• Engage customers

• Benefits:
• Permanent employment contract
• Remote/hybrid work
• Private medical insurance
• Sim card + phone
• Multisport card

Please send your CV in English at info@Itselecta.com with the subject: 443 AND:

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