Senior Agent – Customer Support in English


Experience Required

Kraków, Poland

JOB ID JOB TITLE LOCATION FULL/PART TIME LANGUAGES
118 Senior Agent – Customer Support in English KRAKOW FULL TIME English at C1-C2

Job in Kraków, Poland – SENIOR AGENT – CUSTOMER SUPPORT IN ENGLISH. 

Our customer is a company providing support with websites’ SEO optimization. They are improving websites’ visibility and income by providing data after analyzing.  Join their office in Krakow as a Senior Agent for the English speaking Customer Support team.

Tasks:
  • Supporting customer’s technical questions
  • Giving guidelines to the Junior Customer Support team members
  • Reporting to the Head of Customer Success (identifying problematic points, opportunities, contributing to various projects)
  • Identifying bugs and escalating them (identify, diagnose and forward a detailed description of your findings to 2nd level Technical Support)
  • Ability to provide high-level customer support
  • Writing user guides and technical documentation (in case of Frequently Asked Questions in order to reduce the number of tickets coming in)
Requirements:
  • Excellent spoken and written English (C1-C2)
  • Experience working in the field of Customer Service (in English speaking, corporate environment)
  • Basic Knowledge of HTML/SEO
  • Proactivity
  • Great Problem Solving Skills
  • Ambitious
  • Analytical mind
  • Customer focus
  • Team working skills
  • Detail orientation
The company offers:
  • Permanent contract
  • Competitive Salary
  • Great Company Environment
  • Flexible working from home
  • Monthly office drinks & lunches
  • Annual company trip

Place of work: Krakow

If you are interested in the position of Senior Agent – Customer Support in English,

Please send your CV in English at info@Itselecta.com with subject: JOBID:118 AND:

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