Quality Analyst with Hungarian

Experience Required

Kraków, Poland

121 Quality Analyst with Hungarian KRAKOW FULL TIME Hungarian C1 +
English B2

Our customer is a corporation with many different offices around the world. For their Krakow office (Poland) we are recruiting a:

Quality Analyst with Hungarian

This position offers you the opportunity to work alongside high profile clients who specialize in internet-based searching and video sharing platforms.

A Quality Analyst is responsible for the overall quality performance of the operation by encouraging simplified and streamlined issue handling. He/She is accountable for the achievement of both external and internal quality metrics and will have a keen eye on efficiency, continuous improvement in customer and client satisfaction.

  • Quality reviews of the team work according to SLA and KPIs (the goal is to maintain or improve the SLA targets)
  • Quality feedback to the agents work accordingly
  • Working together with the TL  to meet the expected targets and SME about the training of the agents
  • Conduct root cause analysis of quality errors and provide corrective solutions to line manager
  • Identify quality trends for the market/agents supported and develop corrective solutions
  • Report bugs and continually check if bugs have been resolved
  • Develop tests weekly or monthly and use results to conduct team refresher training or
    individual feedback
  • Manage calibration exercises for the agents to ensure alignment within the internal
    team and the client or other vendors
  • Support additional request from the client
  • Hungarian at C1/C2 or native
  • English fluent
  • Previous experience as a Quality Analyst or informal career path in a QA team
  • Experience in Customer Service
  • Effective & assertive communication when giving feedbacks
  • Excellent verbal and written communication skills
  • Excellent technical aptitude including fluency in Excel reporting
  • Proven ability to consistently meet or exceed performance related targets
  • Strong analytical skills
  • Detail Orientation
  • Positive attitude
The company offers
  • Quarterly bonus
  • Benefits Package
  • Paid Annual Leave
  • Subsidized Health Insurance
  • E-learning access
  • Multinational environment
  • Career Development

If interested, please send your CV at info@itselecta.com with the job reference JOBID:121 in the title AND:

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