Quality Analyst with German


1+ year of experience

Kraków, Poland

JOB IDJOB TITLELOCATIONFULL/PART TIMELANGUAGES
495Quality Analyst with GermanKRAKOWFULL TIMEGerman C1 +
English B2

Our client is an international corporation that delivers information technology and business consulting. They are now looking for full time

Quality Analyst with German

 

A Quality Analyst is responsible for the overall quality performance of the operation by encouraging simplified and streamlined issue handling. He/She is accountable for the achievement of both external and internal quality metrics and will have a keen eye on efficiency, continuous improvement in customer and client satisfaction.

Requirements
  • German at least C1 and English B2
  • EU citizenship or valid work permit for Poland
  • Min 1 year of experience in Customer Service and good knowledge of call center
  • Experience as a Customer Care QA will be a big asset
  • Experience in driving quality improvement and delivering quality in line with brand values in SSC/BPO/Sales area and/or working with quality tools will will be an asset
  • Cultural awareness and appropriate sensitivity in workings across multiple countries
  • Working knowledge of database applications such as MS Office
Responsibilities
  • Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures
  • Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead
  • Supporting a culture of meeting and exceed a quality customer experience satisfaction score
  • Identifying areas of improvement

THE COMPANY OFFERS

  • Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
  • Great career opportunity with a leading international outsourcing company
  • Opportunity of personal development in a multinational working environment
  • Competitive salary with attractive set of social benefits
  • Relocation package

If interested, please send your CV at info@itselecta.com with the job reference JOBID:495 in the title AND:

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