Junior Quality Analyst with Russian


no experience required

Gdańsk, Poland

 

JOB IDJOB TITLELOCATIONFULL/PART TIMELANGUAGES
507Junior Quality Analyst with RussianGdańskFULL TIMEEnglish

Our customer is a corporation with many different offices around the world. For their Gdańsk office (Poland) we are recruiting a:

Junior Quality Analyst with Russian

Responsibilities

  • Daily completion of quality reviews and appeal reviews
  • Deliver quality feedback to the agents on completion of quality sample and appeal reviews
  • Execute actions for individuals and/or team to maintain or improve SLA performance
  • Participate in daily huddles with the QA Team Lead and Quality Analysts supporting the sample product in all locations
  • Conduct root cause analysis of quality errors and provide corrective solutions to QA Team Lead
  • Identify risks to the QA SLA and report to the QA Team Leader in a timely and efficient manner
  • Identify quality trends for the market/agents supported and develop corrective solutions
  • Report bugs and continually check if bugs have been resolved
  • Work with agents and colleagues to ensure enough grey area cases are reported
  • Weekly catch ups with SME and Training teams to assess the current new hire training and identify if amendments are required
  • Develop Product Knowledge Tests weekly and/or monthly and use results to conduct team refresher training or individual feedback
  • Conduct internal and external calibration exercises to ensure alignment within the internal team and the client or other vendors
  • Contribute to the innovation process by submitting new innovation ideas or process improvements
  • Support additional workflow request from the client
  • Support Team Lead with ad hoc requests

Requirements

  • Fluency in written and spoken Russian plus fluency in written and spoken English are essential for this role
  • Knowledge of any other European languages would be an advantage.
  • Excellent written and verbal communication skills with the ability to deliver clear messages
  • Strong attention to detail to ensure information is complete and accurate
  • Proven ability to develop and maintain effective relationships with others
  • Displays a high level of professional integrity and promotes conduct and behaviors consistent with company standards
  • Works collaboratively with others to accomplish team and organisation objectives
  • Results oriented with the ability to set and achieve challenging goals
  • Ability to work on own initiative to identify and solve problems using logic, judgment, and data and recommend solutions to achieve the desired organizational goal or outcome
  • Obtains information and identifies key issues and implications to make informed and objective decisions
  • Flexible in a fast paced, changeable environment and can adapt quickly
  • Strong organisation, planning and prioritisation skills with the ability to manage several tasks at once
  • Excellent analytical skills with the ability to identify risks and use data to evaluate root causes and provide solutions
  • Ability to coach others to make the most of their available skills
  • Ability to deliver effective presentations and training sessions to educate the others on topics of organizational importance
  • Demonstrates a commitment to delivering highly effective service standards with both internal and external stakeholders

Competencies:

  • Solutions Orientated
  • Initiative
  • Collaboration
  • Organisational commitment
  • Customer Focus
  • Organisation & Planning
  • Analysis & Attention to detail
  • Resilience & Adaptability
  • Creativity and Innovation

The company offers:

  • Product Training and upskilling processes
  • Vibrant, multi-cultural environment
  • Career & Personal Development
  • Quarterly performance bonus
  • Subsidized Life Insurance
  • Private medical care package
  • Cafeteria program with wide range of employee benefits (including Multisport)
  • Internal Team and Wellness Activities
  • Work in a modern office environment with access to free snacks and drinks

If interested, please send your CV to info@itselecta.com with the job reference JOBID:507 in the title AND:

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