1 year of experience



Our customer is an international structured organization. In their Brno office, they are dealing with different activities. Join their great team as:



  • Managing incoming calls and emails and customer inquiries (acting proactively to find a solution involving other part of the business)
  • Build sustainable relationships with customers
  • Precise administration and follow-up of incoming issues
  • Contributing to process development
  • Manage trouble investigation, isolation and steady state recovery
  • Assists users to identify and solve complex connection/communication problems


  • A Background in Maintenance and/or Managed Service Sales within the Network arena
  • Relevant NOC experience or/and CISCO CCNA qualified of at least 1 year
  • Background knowledge of Frame Relay, Ethernet (MAN), ATM, IMA.
  • Problem resolution will require knowledge of the back-up methods such as ISDN, iBGP, HSRP, VRRP), troubleshooting, routing protocols such as OSPF, BGP and EIGRP
  • Fluency in English
  • Knowledge of MS Office, especially Excel
  • Experience in dealing with customer
  • Excellent spoken and written communication skills
  • Proactivity
  • EU citizenship
  • Ability to work Mon-Fri or according to 12hr shifts (Mon-Sun) based on business requirements

The ideal candidate has a good interpersonal and communication skills. He/She enjoys working in a team in an international environment. The applicant needs to be open to new challenges and opportunities.

The company offers:

  • Permanent/Temporary contract
  • International team with colleagues from 40 different countries
  • Career opportunities
  • Fast-paced, fun environment and company events
  • Private medical insurance
  • 5 weeks of holiday
  • Company parties and many team events
  • Meal voucher


Place of work: Brno

If you are interested, please send your CV in English at with subject: JOBID:160 AND:

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