DIGITAL CUSTOMER CARE REPRESENTATIVE FOR THE RUSSIAN OR UKRAINIAN MARKET


no experience required

Krakow

JOB IDJOB TITLELOCATIONFULL/PART TIMELANGUAGES
411DIGITAL CUSTOMER CARE REPRESENTATIVE WITH Russian or Ukrainian KRAKOWFULL TIMERussian or Ukrainian and English

Our customer is a corporation with many different offices around the world. For their Krakow office (Poland) we are recruiting a:

Digital Customer Care Representative for the Russian or Ukrainian market 

The ideal candidate likes to support customers via phone and email, S/he has good communication skills and S/he is patient and resilient. Moreover, s/he speaks English at B2 level and Russian or Ukrainian at C1 and S/he likes to work in a dynamic international environment.

Responsibilities

  • Managing incoming emails, messages, calls and customer service inquiries
  • Assessing customer’s business needs
  • Handling customer complaints and answering questions regarding digital services
  • Build sustainable relationships with customers
  • Be proactive when proposing new services to existing customers

Requirements

  • English B2 
  • Russian OR Ukrainian C1
  • Great communication skills
  • Customer focus
  • Easy to work with
  • Nice to have previous experience in similar roles dealing with customers
  • Great computer skills
  • Team working skills
  • Flexibility and Resiliency
  • UE citizenship or UE work permit

The company offers:

  • Permanent contract/temporary contract (1 year)
  • International environment
  • Introductory training to the company
  • Great company environment (many company events and parties to increase the team spirit)
  • Clear career patterns
  • Private Medical Insurance 
  • Quarterly bonus

If interested, please send your CV to info@itselecta.com with the job reference JOBID:411 in the title AND:

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