DIGITAL CUSTOMER CARE REPRESENTATIVE FOR THE GERMAN MARKET


NO EXPERIENCE REQUIRED

BERLIN, GERMANY

JOB IDJOB TITLELOCATIONFULL/PART TIMELANGUAGES
108DIGITAL CUSTOMER CARE REPRESENTATIVE WITH GERMAN BerlinFULL TIMEGerman + English

Our customer is a corporation with many different offices around the world. For their Berlin office (Germany) we are recruiting a:

Digital Customer Care Representative for the German market (Deadline to join them September/October)

The ideal candidate likes to support customers via phone and email, he has good communication skills and he is patient and resilient. Moreover, he speaks English at B2 level and German at C1 and he likes to work in a dynamic international environment.

Responsibilities

  • Managing incoming emails, messages, calls and customer service inquiries
  • Assessing customer’s business needs
  • Handling customer complaints and answering questions regarding digital services
  • Build sustainable relationships with customers
  • Being proactive when proposing new services to existing customers

Requirements

  • English B2 and German C1
  • Great communications skills
  • Customer focus
  • Easy to work with
  • Nice to have previous experience in similar roles dealing with customers
  • Great computer skills
  • Team working skills
  • Flexibility and Resiliency

The company offers:

  • Permanent contract/temporary contract (1 year)
  • International environment
  • Introductory training to the company
  • Great company environment (many company events and parties to increase the team spirit)
  • Clear career pattern
  • Private medical insurance 
  • Quarterly bonus

If interested please send your cv at info@itselecta.com with the job reference JOBID:108 in the title AND:

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