Senior Agent


Experience Required

Kraków, Poland

JOB ID JOB TITLE LOCATION FULL/PART TIME LANGUAGES
113 Senior Agent KRAKOW FULL TIME English at C1-C2

Work in Poland – senior agent position in Kraków.

Our customer is a company providing SEO analytics platform. Their technology helps to optimize a website’s traffic and revenue by providing them with site architecture data. Join their office in Krakow as: Senior Agent.

Tasks:
  • Giving guidelines to the junior agent
  • Process Development to increase customer satisfaction)
  • Reporting to the Head of Customer Success (identifying problematic points, opportunities, contributing to various projects)
  • Supporting customer’s technical questions
  • Identifying bugs and escalating them (identify, diagnose and forward a detailed description of your findings to 2nd level Technical Support)
  • Ability to provide high-level customer support
  • Writing user guides and technical documentation (in case of Frequently Asked Questions in order to reduce the number of tickets coming in)
Requirements:
  • Excellent spoken and written English (C1-C2)
  • Experience working in the field of Customer Service (in English speaking environment, cooperating with colleagues based in multiple offices)
  • Proactivity
  • Great Problem Solving Skills
  • Basic Knowledge of HTML
  • Fast Learner
  • Analytical mind
  • Customer focus
  • Team working skills
  • Detail orientation
The company offers:
  • Permanent contract
  • Competitive Salary
  • Great Company Environment
  • Flexible working from home
  • Monthly office drinks & lunches
  • Annual company trip

Place of work: Krakow

If you are interested in the position of Senior Agent:

Please send your CV in English at info@Itselecta.com with subject: JOBID:113 AND:

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