Customer Success Representative for the German Market


1 year

Warsaw

JOB IDJOB TITLELOCATIONFULL/PART TIMELANGUAGES
321CUSTOMER SUCCESS REPRESENTATIVEWARSAWFULL TIMEGerman C1 + English B2

 

Our customer is a multinational company operating in the internet service sector. In their office in Warsaw (Poland) they support clients from different countries improving their online business volume. The official language is English and the market that the candidate will have to deal with is the German market.

We are selecting a:

Customer Success Representative for the German market

The candidate will be responsible for:

  • Support existing customers and increase sales via the web by providing useful guidance via e-mail (This is not a call center)
  • Thanks to the interaction with the sales office, the agent will support customers in solving their problems
  • Account Management (checking the sales trend of a single account and where possible increase them), propose, where possible, process improvements and increase customer satisfaction
  • Manage and develop excellent relationships with a broad portfolio of clients from many different sectors
  • Interact with other departments of the company to improve the product and service

Requirements:

  • Previous experience in roles such as Customer Service or Customer Management (minimum 1 year)
  • Excellent ability to organize the work and excellent communication skills oral and written
  • Good analytical skills
  • Knowledge of German at C1 level and English B2

The company offers:

  • Possibility to work with large number of partner companies
  • Deal with customers on an international scale
  • Professional development opportunities
  • Free fruit and coffee
  • Relocation package (a sum of money paid with the first salary to support those who move to Poland from another country)
  • Competitive salary + monthly bonuses based on targets
  • Excellent work environment, no dress code
  • Real possibility of career growth

Benefits:

  • Private health insurance
  • Benefit card that allows access to numerous gyms and fitness centers
  • Office language lessons (Polish, English)

Working hours : Monday to Friday from 9 – 17.30 or 9.30 – 18 (no work on weekends)

If interested please send your cv at info@itselecta.com with the job reference JOBID: 321 in the title AND:

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