Customer Success Manager


1-2 years of experience

Remote, Poland

JOB IDJOB TITLELOCATIONFULL/PART TIMELANGUAGES
403Customer Success ManagerREMOTE, POLANDFULL TIMEGERMAN + ENGLISH

Our customer is a funded start-up that is fastly growing rapidly growing in Europe. For their team we are recruiting a:

Customer Success Manager

Responsibilities:

  • Managing customer relations and deliver our products to a portfolio of Customers of
    the company
  • Providing smooth communication between the company and Customers and Partners
  • Cooperating with our Customer Care and Team to ensure customer’s satisfaction
  • Helping existing customers in their subscription renewal cycles and activation of new products to
    maximize experience of the company
  • Increasing customer retention, satisfaction and usage of solutions of the company.

Requirements

  • 1-2 years of experience in sales, customer success or similar sales positions
  • Basic understanding of Banking & Payments Industry;
  • German and English both at C1-C2 level;
  • Sales experience with SME segment would be an advantage;
  • Relationship building – able to build long term relationships;
  • Persistency;
  • Excellent collaboration skills;
  • Flexiblity;
  • Start-up oriented, proactive, result-driven, self-motivated.

The company offers:

  • great work environment;
  • open and transparent communication;
  • a chance to contribute and implement your own ideas and solutions;
  • remote work;
  • B2B contract or Employment agreement
  • bonus system;
  • focused professional development;
  • virtual options plan.

If interested please send your cv at info@itselecta.com with the job reference JOBID:403 in the title AND:

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