Work in Poland for French speakers in Krakow.

Our customer is an international structured organization. Join their office in Krakow as CUSTOMER CARE REPRESENTATIVE WITH FRENCH + 2nd EUROPEAN LANGUAGE + ENGLISH.

Duties:

• Managing incoming calls and customer service inquiries
• Assessing customer’s business needs
• Handling customer complaints and answering questions regarding products, orders, payments, invoices, etc.
• Build sustainable relationships with customers
• Proposing innovative ideas that will improve the satisfaction of the customers

Requirements:

• Excellent command of French (C1/C2 or native level)
• Very good verbal and written knowledge of a 2nd EU language at least C1 (English and Polish do not count)
• English at C1 level
• EU citizenship
• Knowledge of MS Office, especially Excel
• Experience in similar roles will be considered a big advantage
• Great communication skills
• Previous experience in the field of Customer Service

The ideal candidate has strong interpersonal and communication skills. He/She enjoys working in a team in an international environment. The applicant needs to be open to new challenges and opportunities.

The company offers:

• Permanent contract
• International environment
• Introductory training to the company
• Relocation package for the people outside of Poland, as well as Polish course for beginners
• Great company environment (many company events and parties to increase the team spirit)

Place of work: Krakow

Please send your CV in English at info@Itselecta.com with the subject: CCR 333 AND:

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