Customer Care Representative with Czech


NO PREVIOUS EXPERIENCE REQUIRED

LODZ

JOB ID JOB TITLE LOCATION FULL/PART TIME LANGUAGES
40 CUSTOMER CARE REPRESENTATIVE WITH CZECH LODZ FULL TIME CZECH + ENGLISH

 

Our customer is an international structured organization. Join their office in Lodz as:

CUSTOMER CARE REPRESENTATIVE WITH DIFFERENT LANGUAGES (ENG + CZECH)

Duties:

  • Managing incoming calls and customer service inquiries
  • Assessing customer’s business needs
  • Handling customer complaints and answering to questions regarding products, orders, payments, invoices etc.
  • Build sustainable relationships with customers
  • Being engaged and proactive about the company’s Marketing and Sales plan
  • Proposing innovative ideas that will improve the satisfaction of the customers

Requirements:

  • Excellent command of CZECH and English (B1 level)
  • Knowledge of MS Office, especially Excel
  • Experience in similar roles will be considered as a big advantage
  • Great communication skills
  • EU citizenship
  • Availability to work on shifts and during the weekends
  • Schedule (5 days per week, 8h per day)

The ideal candidate has strong interpersonal and communication skills. He/She enjoys working in a team in an international environment. The applicant needs to be open to new challenges and opportunities.

The company offers:

  • Minimum 1 year contract + possibility to stay longer
  • International environment
  • Introductory training to the company
  • Relocation package for the people outside of Poland, as well as Polish course for beginners
  • Great company environment (many company events and parties to increase the team spirit)
  • Private medical insurance

 

Place of work: Lodz

Please send your CV in English at info@Itselecta.com with subject: CCR 40 AND:

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