Our client is a global provider of technology products, services and solutions. They bring innovative IT solutions to the market to solve complex business challenges. At this time for their Krakow office, they are looking to hire a:

Customer Service Expert with DUTCH

Responsibilities:

• Shift and schedule adherence
• Timely follow ups and schedule call backs to customers where necessary
•  Set high standards of performance for self; assuming responsibility and accountability for
  successfully completing assignments / tasks
•  Make advertisers and their needs a primary focus of his/her actions; developing and
  sustaining productive customer relationships
•  Display expertise thorough understanding of products and processes
•  Actively support the advertiser in all aspects through to code implementation, keeping the
  advertiser and other key stakeholders informed and updated through the process
• Escalate problems/issues to the Supervisor / Technical Experts when warranted
• Proactive communication with advertisers and stakeholders
• Strict adherence to company policies and processes

Requirements:

• Dutch C1/C2 and English B2/C1
• Ability to works well under pressure
• Experience in the field it’s an advantage

Benefits:

• Permanent employment contract
• Private medical insurance
• Multisport card
• Competitive salary and performance bonus
• Opportunity to grow and develop
• Opportunity to work with the biggest players in the IT sector
• Modern and dynamic work environment

If interested please send your cv at info@itselecta.com with the job reference JOBID:486 in the title AND:

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