Our customer is an international structured organization. Join their office in Krakow as a CUSTOMER CARE REPRESENTATIVE.

Duties:

• Managing incoming calls and customer service inquiries
• Assessing customer’s business needs
• Handling customer complaints and answering questions regarding products, orders, payments, invoices etc.
• Build sustainable relationships with customers
• Proposing innovative ideas that will improve the satisfaction of the customers

Requirements:

• Knowledge of MS Office, especially Excel
• Experience in similar roles will be considered a big advantage
• Great communication skills
• Eu citizenship or valid work permit

Language Requirements (one of the following) :

• Slovenian at C1 + English at  C1 (Past experience in CSR is required)
• Slovenian at C1 + English at C1 + 2nd EU language  at C1(English and Polish do not count)
• Czech&Slovak at C1 + English at B2/C1
• Slovak at C1 +English at C1 + 2nd EU language  at C1(English and Polish do not count)
• Finnish at C1 +English at C1 + 2nd EU language  at C1(English and Polish do not count)
• German at C1 +English at C1 + 2nd EU language  at C1(English and Polish do not count)

The ideal candidate has strong interpersonal and communication skills. He/She enjoys working in a team in an international environment. The applicant needs to be open to new challenges and opportunities.

The company offers:

• Permanent contract/temporary contract (1 year)
• International environment
• Introductory training to the company
• Relocation package depending on the market that you will work on
• Great company environment (many company events and parties to increase the team spirit)

Place of work: Krakow

Please send your CV in English at info@Itselecta.com with the subject: CCR 69 AND:

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