Our customer is an international structured organization. Join their office in Krakow as CUSTOMER CARE REPRESENTATIVE.

Duties:

• Managing incoming calls and customer service inquiries
• Assessing customer’s business needs
• Handling customer complaints and answering questions regarding products, orders, payments, invoices etc.
• Build sustainable relationships with customers
• Proposing innovative ideas that will improve the satisfaction of the customers

Requirements:

• Knowledge of MS Office, especially Excel
• Experience in similar roles will be considered a big advantage
• Great communication skills
• Eu citizenship or valid work permit

Language Requirements (one of the following) :

1. With TWO Languages:

• Slovenian C1 + English B2 OR
• Romanian C1** + English B2 OR
• German C1 + English B2

   OR

2. With THREE Languages:

• Czech C1 +2nd EU language C1 (except Polish) + English B2 OR
• Slovak C1 +2nd EU language C1 (except Polish) + English B2 OR
• Portuguese C1 +2nd EU language C1 (except Polish) + English B2 OR

The ideal candidate has strong interpersonal and communication skills. He/She enjoys working in a team in an international environment. The applicant needs to be open to new challenges and opportunities.

The company offers:

• Permanent contract/temporary contract (1 year)
• International environment
• Introductory training to the company
• Relocation package depending on the market that you will work on
• Great company environment (many company events and parties to increase the team spirit)

Place of work: Krakow

** Experience in CSR is required

Please send your CV in English at info@Itselecta.com with subject: CCR 69 AND:

Please read our privacy policy (https://www.itselecta.com/privacy-policy/) and add the following statement to your email: “I have read and understood ITSelecta’s privacy policy, and I hereby give permission to process my personal data for recruitment purposes.”

Without this statement, we cannot process your data and contact you.