Krakow is the capital of outsourcing

Since 2014, the Polish city has been the first European centre for outsourcing services.

by Alessandro Lombardi https://pl.linkedin.com/in/lombardialessandro

Walking through the streets of central Kraków, you emerge into a medieval atmosphere and it seems like a step back in time, but when you travel a few kilometers towards the suburbs you have the sensation of physically traveling to the future with the geometric shapes of the massive, fifteen-storey glass buildings that house the corporations.

These are the so-called Business Parks, an English term that denotes built-up areas where not only Polish employees work, but for years many others come to work here: the Italians, the Spaniards, the Ukrainians, the French, the Americans, the English, the Finnish. However, I was able to follow in their footsteps.

Poland, especially Krakow, is progressively welcoming foreigners, because it adopts a policy of encouraging people to visit not only in regards of business activities, but also in terms of tourism. If during the communist regime era it was more complex for a non-Polish citizen to enter this country and to start up a business, a few decades later the situation has completely turned upside down.
Over 15 million passengers passed through Polish airports in 2013, though this number is estimated to increase to over 41 million visitors by 2020.

A quarter of these travelers are foreign and this is a strong sign of the interest the country attracts outside its national confines. Mission accomplished by the Polish government.

Why is Poland the destination for investors all around the world?

Other than the allure of the landscape, history and culture, Poland is ever more becoming the destination for foreign investors or employees of international organizations that have moved to the country. Recently, many young people coming from all over Europe are specifically choosing to spend a year abroad here or even try for a chance to enter the labor market without having to go through the classic unpaid internships that are often offered in their own countries.

Another decisive element is the wonderful air link services, consisting of 11 international airports, and the massive presence and the massive presence of low-cost flight operators, which cover around 45% of fair traffic.

Invest in Polish resources

Poland presents itself to a potential investor as “an oasis full of water to a thirsty person in the desert.” Among most important reasons, there’s the possibility of benefiting from EU economic funds: about 105 million Euros have been allocated to encourage growth in the coming years. Moreover, we can’t forget about the presence of the “special economic zones” where you can benefit from tax reductionsDepending on the area, tax reductions can be based upon the investment value, the size of the company and the number of new jobs created. Tax reduction can amount to 30-55%. The minimum investment required to obtain some of these subsidies is around ten thousand euros.

In terms of human resources, Poland offers a vast range of selection and recruitment of qualified personnel, especially when it comes to knowledge of foreign languagesFor this reason, big international groups like Shell, IMB or Motorola have chosen this nation to set up their own centers dedicated to outsourcing services like, for example, HR, cash collection or customer service.

The Business Process Outsourcing (BPO) can be defined as outsourcing of management and control processes that, for these functions, rely on a highly qualified partner to fire up internal resources and dedicate them to activities that are more orientated towards the company’s core business. Since 2014, Krakow has been the first European centre for these types of activity.

So if you happen to have a technical problem with your newly-purchased television and you have to phone an assistance line, the person who responds could be located in Poland speaking Italian, even though he is an Italian citizen.

Don’t be surprised if you are sitting next to a manager equipped with a Laptop and a Blackberry on your trip to Krakow.

This is why ITSELECTA decided to set up the office in Krakow, where we have been established for 6 years now. We have a wide knowledge of the IT environment not only in Krakow but also in other cities of Poland, like Warsaw or Katowice, as well as in Ukraine. We are able to find the most suitable programmer or developer for your company’s needs.

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